From Februrary 2nd 2017, all ICS client support will be managed via our new Helpdesk system . This system is ONLY AVAILABLE to clients of ICS, with an active Service-Level Agreement (SLA) in place.
When opening a support ticket, please provide as much information as is possible, and attach screenshots, relevant files etc., where necessary. Please do not open more than one ticket pertaining to the same problem/issue, as these will be disregarded.
This new support portal will speed up response time and ensure that technical support issues are dealt with effectively and in a timely manner.